We’re open and ready when you’re ready to come back to church!

If you’ve been in-and-out, on vacation, watching online, or just got out of your rhythm and are wondering about when to head back to church, we’re ready when you are! As of August 23rd, our Children’s Ministry and Adult environments — are open, clean, and ready for you and your family. We look forward to our Student Ministry environments beginning the week of September 16th. We know everyone isn’t at the same place and ready to return, and that’s okay. Whenever you’re ready, we’ll be here!

We know you have questions about what it looks like around here, what adjustments we’ve made on Sunday mornings, and what it will look like now. The leadership of Rivertown Community Church has been praying about the wisest approach to re-launching our church. Of course, these plans are subject to change. We are hopeful this roadmap will help people make the best choices as we navigate this season together.

Due to our size and family ministry model, coming back together requires a patient, progressive approach. Below you will find some of the most frequently asked questions and their answers.

General Questions

What if I am not ready to come back in person to attend or serve?

We understand that there is a range of feelings when it comes to returning to attend or serve in-person, and we respect everyone’s decision to do what is best for their personal and family’s health. Our desire is to support all families in their decisions whether you join us in-person or at home. We will continue to provide an online on demand experience on Sunday mornings. 

We will continue with our weekly, digital resources for your family to supplement our Sunday morning children’s environments. 

What symptoms should I be looking for in my children and family for COVID-19?

Everyone is encouraged to take their temperature before coming to Rivertown Community Church. Anyone who plans to join us must be free from COVID-19 symptoms each week.

If, during the hour, any of the following symptoms appear in children of any age, parents or guardians will be contacted and must pick up their child from Waumba Land or UpStreet immediately after being notified. (Children will immediately be removed from their room and moved to an isolated area).

Symptoms include:

  • Fever of 100.4º Fahrenheit or higher
  • Dry cough
  • Shortness of breath
  • Chills
  • Sore throat

While many of these symptoms can also be related to non-COVID-19 health concerns, we are proceeding with an abundance of caution for the health and safety of our children, families, and volunteers during this season.

What if I have questions that aren’t answered here?

If you have other questions that are not answered above, please email them to the respective environment below and one of our staff members will follow up with answers or clarifications.

For Children’s Ministry or Student Ministry questions, please email [email protected]. For Adult Ministries or general questions, please email [email protected].

Adult Environments

What health precautions will be taken in Adult environments?

Our team has taken a number of precautions to help ensure the health and safety of all our attendees, Dream Team, and staff. Those steps include but are not limited to:

  • Removed every-other-row in the auditorium
  • No passing of giving buckets
  • Touchless giving boxes at all doors
  • Temperature checking all Dream Team who are serving 
  • All coffee will be prepared and served by our Guest Services
  • Anyone is welcome to wear face coverings

What steps are you taking to disinfect and sanitize the Auditorium, bathrooms, and other common areas?

Since we have not been meeting regularly, this has given us the opportunity to thoroughly disinfect the entire building on multiple occasions over the last months. We are cleaning frequently touched surfaces (handles, counters, etc.) with disinfectant.

On Sundays, our cleaning team will be cleaning frequently touched surfaces (handles, doors, counters, etc.) with disinfectant wipes as well.

Waumba Land (Pre-K) & UpStreet (Elementary) Environments

What new check-in procedures are going to happen?

The check-in process will be an assisted, touch-less process done by a host team member at free-standing kiosks at the entrance (check-in) areas for Children’s Ministry.

During our Hang-Out Time, students will be encouraged to spread out in our large group room to accommodate physical distancing. Game systems, tables, and other games will be wiped down between uses.

What health precautions will be taken?

Parents are encouraged to take their child’s temperature before coming to Waumba Land or UpStreet. All children, parents, and Dream Team will be offered hand sanitizer before entering their environment. We would encourage only one parent or adult per family to accompany their child(ren) to their environments for check-in and check-out.  Anyone is welcome to wear face coverings.

During the time your child is in Waumba Land or UpStreet, children and staff will be encouraged to wash their hands frequently as well as provided with hand sanitizer and wipes as often as needed.   

What extra steps are you taking to disinfect and sanitize rooms?

Our team has taken time to revisit all of our cleaning procedures during the time we haven’t been meeting on campus on Sundays.

As a result, we wanted to share our updated cleaning procedures that happen before, during, and after Sunday morning services.

Before Sundays – During the week, each environment is cleaned by a staff person with the following cleaning procedures listed below:

  • Disinfect all counters and check-in kiosk countertops
  • Disinfect all flat surfaces including trash cans, door knobs, cabinet handles, light switches

On Sundays – On Sunday mornings the procedures our Dream Team and staff follow are listed below. All cleaning procedures are carried out after each service is over to ensure all items are sanitized. They are also carried out during service on an as needed basis.

Dream Team Wash and Sanitize their hands…

  • Before entering and leaving Waumba Land or UpStreet.
  • Before and after changing a diaper or helping a child in the restroom.
  • After wiping or blowing noses.

Toy-Cleaning Procedure (Waumba Land Only)

  • Remove all soft toys that cannot be cleaned.
  • After each service hour clean all toys and surfaces with appropriate cleaner, wipe clean with paper towels, and air-dry.
  • Any toys that are placed in a child’s mouth will be immediately and thoroughly cleaned.

How have maximum room capacities and ratios changed?

Environment ratios and room occupancy will be posted at the entrance of each room.   

Will my child be in the same room and with the same small group leader?

We will keep age groups together as much as possible, and, as leaders and children return, we hope to reconnect our more normal groups. 

Student Environments

When will student environments begin?

Students will begin meeting the week of September 16th.

What will check-in look like?

There will be only one check-in location per ministry environment. Check-in for both Transit and InsideOut will be done by our host team before a student enters into each environment. 

What health precautions will be taken?

Parents are encouraged to take their student’s temperature before coming to church. Transit and InsideOut staff and Dream Team will be temperature checked with touchless thermometers. All students and Dream Team will be offered hand sanitizer before entering their environment. Anyone is welcome to wear face coverings.

What steps are you taking to sanitize for Student Environments?

Our team has taken time to revisit all of our cleaning procedures during the time we haven’t been meeting on campus. As a result, we wanted to share our updated cleaning procedures that happen before Student Environments.

  • Wipe down all high touch areas with disinfectant wipes

During the Student Environment – In every room and small group room, there are the following supplies:

  • Disinfectant wipes & spray
  • Hand sanitizer

After small group, leaders will disinfect all commonly touched surfaces in the room (i.e. furniture, tables, chairs, door handles).

What about physical distancing?

We understand that with students it may be difficult to enforce physical distancing. However, we are looking at new ways to implement small groups and large groups to help maintain those guidelines, as well as encouraging leaders to help encourage physical distancing among students.

  • Pre-Function: Students will be encouraged to hang out in small groups. Game systems, tables, and other games will be wiped down between uses. ‘
  • Large Group: Students will be encouraged to spread out with their small group. We will also be adjusting our large group experience that will limit the amount of time in the large group room.
  • Small Group: Ratios of Adults to students as well as room occupancy will determine the best location for their group to meet on campus, to encourage physical distancing.  Students will be encouraged to wash their hands or use hand sanitizer frequently.